Wing Commander IV for Windows 95 README.TXT (C) 1996, Origin Systems, Inc. Origin Systems, Inc. believes the information contained in this document is accurate and reliable. Origin Systems, Inc. reserves the right to update this manual at any time and without notice. To find out the latest information about Wing Commander IV, check out our Internet Web site http://www.ea.com/origin.html. NOTE: Before installing the game or documenation, you may want to print out this file for reference. ---------------------------------------------------------------------- Contents [0.0] Installing On-Disc Documentation [0.1] Setup Program [0.2] Making A Shortcut [0.3] Opening Documents [0.4] Acrobat Help [1.0] System Requirements/Recommended Configuration [2.0] Wing Commander IV for Windows 95 [2.1] Differences from the DOS Version [2.2] Features [2.2.1] Window vs. Full-screen mode [2.2.2] Throttle and Rudder Support [2.2.3] Low-Resolution Mode [3.0] DirectX [3.1] What is DirectX? [3.2] How do I determine if DirectX is installed? [3.3] How do I make sure I have the most recent version? [3.4] How do I remove DirectX? [4.0] Known Problems [4.1] Input Devices [4.1.1] Using Multiple Keys at the Same Time [4.1.2] Unintentional Task-Switching [4.1.3] Joystick Calibration [4.2] Display [4.3] Audio [4.4] Screen Saver [5.0] Troubleshooting [5.1] Joystick Drifting [5.2] Gameplay or Movie Pausing [5.3] My sound is distorted during movies or gameplay. [5.4] My video is distorted or off center. [5.5] The game gives me an error and quits back to Windows. [5.5.1] Full screen mode init failed. Refer to the README.TXT about conflicts with desktop settings. [5.5.2] CVMManager::xx [5.5.3] Other Errors [6.0] Hardware Tested with Wing Commander IV for Windows 95 [7.0] Sound Card and Video Card Manufacturers [7.1] Sound Card Manufacturers [7.2] Video Card Manufacturers [7.3] Computer Manufacturers [8.0] Origin Customer Service/Technical Support [9.0] Acknowledgments ---------------------------------------------------------------------- [0.0] Installing On-Disc Documentation ********************************************************* * * * To install the Adobe Acrobat reader, you must have at * * least 4 additional MB of RAM than the game requires. * * * * Instructions for creating a doc shorcut appear below. * * * ********************************************************* ---------------------------------- [0.1] Setup Program To install the Adobe Acrobat reader: 1 From Windows, select RUN from the START menu. 2 Type the following line and then press Enter. Replace the bracketed information with the letter of your DVD drive: :\ACROWIN\DISK1\setup.exe 3 Follow the instructions that appear onscreen to install Acrobat. When you're prompted to install the next disk, simply click OK. (All disks are on the DVD.) You do not need to install Quick Time to use this documentation. You can quit Quick Time installation by clicking EXIT. ---------------------------------- [0.2] Making A Shortcut A shortcut icon has been provided with this software. However, you need to follow these steps to make it function correctly: 1 Using EXPLORER, open the ACROWIN folder on the Wing Commander IV DVD disk. NOTE: This will not work with My Computer (it only launches the game's setup program). You MUST use Explorer to access the files. 2 Drag the file "WC IV DOCS" to your Desktop. An icon will appear on your desktop named "WC IV Docs." (The name may be truncated if you've set an 8-character limit on your filenames.) 3 Right-click on the icon and click on Properties. De-select the small "Read-Only" checkbox and then click the SHORTCUT tab. 4 On the TARGET line, type the following line. Replace with the letter corresponding to your DVD drive letter. :/acrowin/wc4_main.pdf 5 If you'd like to change the icon, click the CHANGE ICON button. Then, select the following file: :/acrowin/doc.ico 6 Click APPLY, then OK. ---------------------------------- [0.3] Opening Documents Double-left-click on your new shortcut icon to open the main document. The DVD disk contains several files. However, WC4_MAIN.PDF is the main file and contains links to all other files. NOTE: If you experience shortcut problems, you can manually open files in Adobe Acrobat by following these steps. 1 Click Start, then Programs. 2 Select Adobe Acrobat, then Adobe Reader. 3 When Adobe loads, select FILE, then OPEN. 4 Select the DVD drive and switch to the ACROWIN directory. 5 Click on WC4_MAIN.PDF. ---------------------------------- [0.4] Acrobat Help The playguide gives basic how-to-use instructions. For additional help, click HELP on the Acrobat menu bar. Additional technical help also appears in README_R.TXT, located in C:/ACROREAD/HELP. (The drive letter or folder may vary, depending on where you installed Acrobat.) ---------------------------------------------------------------------- [1.0] System Requirements/Recommended Configuration Wing Commander IV for Windows 95 DVD-ROM system requirements (which are absolutely needed to play the game) : Windows 95 Intel Pentium Processor (60 MHz or higher) 16 MB of RAM PCI Video Card 100% Microsoft compatible mouse 30 MB of hard disk space / data files not copied If you do not meet these minimum requirements, you will not be able to run the Windows 95 version. Following the instructions in your Install Guide to set up Wing Commander IV for MS-DOS. System Recommendation - SVGA/Optimal : Intel Pentium 75 MHz or higher 16 MB of RAM PCI SVGA 2mb video card (640x480x256) / Direct X certified drivers The most recent DirectX drivers for your system 100% Microsoft compatible mouse 66 MB of hard disk space / data files copied 16 bit Sound Card with certified Dirext X drivers Joystick (Flightstick Pro, Thrustmaster, Microsoft Sidewinder 3D Pro) ---------------------------------------------------------------------- [2.0] Wing Commander IV for Windows 95 [2.1] Differences from the DOS Version + Utilizes Microsoft DirectX library! + Play the game full-screen or in a window! + Throttle and rudder pedal support! + With the correct setup, the frame rate will be faster on high-end machines compared to the DOS version! + Impressive scaling technology used to "simulate" SVGA with low-res graphics! + 16-bit sound in spaceflight! + Command-line parameters for added customization + Game plays from one disc [2.2] Features [2.2.1] Window vs. Full-screen mode If you are running a desktop resolution of 800x600 or higher, you have the option of running the game in a window. Use [ALT][ENTER] to switch between Windowed and Full-screen mode. When running in a window, if your desktop is running in 256 colors and the game is running in 16-bit color, you may experience odd colors. Simply switch your desktop resolution to 16-bit color. Consult your Windows 95 documentation for information on how to switch your desktop resolution. [2.2.2] Throttle and Rudder Support When set up in the Joystick Properties, the throttle and rudder pedals can be used in Wing Commander IV for Windows 95. The throttle will affect your set speed, and the rudder pedals will roll your ship. Additionally, when selecting the Control Type, you can choose from Keyboard, Mouse, and whatever joystick you have selected in the Windows 95 Control Panel. [2.2.3] Low-Resolution Mode The low-resolution mode (was VGA) of Wing Commander IV renders the game to a 320x240 window and uses DirectDraw to scale the game to 640x480 before drawing the HUD. Frame-rate switch is on by default, which means that in low frame rate situations, the game will automatically switch to low-res. In combat, this is not noticeable, and will help to improve gameplay speed. [ALT][1-4] will not change the resolution from VGA to SVGA. They are now used as follows : [ALT][1] Low-resolution without page-flipping [ALT][2] Low-resolution with DirectDraw page-flipping [ALT][3] High-resolution without page-flipping [ALT][4] High-resolution with DirectDraw page-flipping The options screen still uses the term VGA, but in Wing Commander IV for Windows 95, it is referring to the low-resolution mode. ---------------------------------------------------------------------- [3.0] DirectX III [3.1] What is DirectX? DirectX is a set of 32 bit software drivers for your computer's peripherals such as your sound card or video card. These drivers are used to display video and play sounds. Without DirectX, the game will not function, and without using the latest DirectX drivers, game performance will be affected. DirectX is a Microsoft product. It is important to note that unsupported or outdated DirectX drivers may cause your computer to lockup or crash. You will need to contact Microsoft for support of DirectX. Microsoft Corporation PHONE 1-800-426-9400 BBS 1-206-936-6735 WEBSITE www.microsoft.com/win95 [3.2] How do I determine if DirectX is installed? 1 Double-click My Computer. 2 Right-click on the DVD-ROM disc icon. 3 Click Explore. 4 Double-click DirectX. 5 Double-click DXSETUP.EXE. All components of DirectX should be certified. If this is not the case, you will need to contact your video or sound card manufacturer for the latest DirectX drivers. [3.3] How do I make sure I have the most recent version? 1 Double-click My Computer. 2 Right-click on the DVD-ROM disc icon. 3 Click Explore. 4 Double-click DirectX. 5 Double-click DXSETUP.EXE. Under the version column, DirectDraw and DirectSound should be at least version 4.03.00.1096. You will need to contact your video or sound card manufacturer to make sure you have the latest DirectX drivers. [3.4] How do I remove DirectX? To remove DirectX : 1 Double-click My Computer. 2 Right-click on the DVD-ROM disc icon. 3 Click Explore. 4 Double-click DirectX. 5 Double-click DXSETUP.EXE. 6 Select 'Restore Audio drivers' and/or Select 'Restore Display drivers' You may need your copy of Windows 95 ready. ---------------------------------------------------------------------- [4.0] Known Problems [4.1] Input Devices [4.1.1] Using Multiple Keys at the Same Time There is a keyboard problem where you cannot use more than a few keys pressed at the same time. This makes keyboard flight difficult. There is currently nothing that can be done about this. [4.1.2] Unintentional Task-Switching Another problem that exists is afterburning [TAB] and using the wingman hotkeys [ALT][key]. This will often task-switch you out of the application due to the use of [ALT][TAB] in Windows. You can simply task-switch back and continue. [4.1.3] Joystick Calibration Using [ALT][C] or clicking on Calibrate in the Control Parameters or Spaceflight Options Menu will not invoke joystick calibration. Instead, these will "re-center" the joystick. The joystick should be calibrated while the game is running. Section 5.1 details how to calibrate the joystick. [4.2] Display Certain S3/ATI cards will show a random "HUD flash" that occurs with some video cards. When this "flash" occurs, for one frame, it appears that the HUD is not being drawn correctly. There is currently nothing that can be done about this. [4.3] Audio The Pro Audio Studio 16 experienced sound problems during testing. We were not able to resolve the problem with the latest DirectX drivers. [4.4] Screen Saver Wing Commander IV does not disable your screen saver. It is possible that your screen saver may kick in during long movies. It is a good idea to turn off your screen saver before playing Wing Commander IV. ---------------------------------------------------------------------- [5.0] Troubleshooting [5.1] Joystick Drifting If your joystick is not working correctly, it may not be set up correctly in the Control Panel. For the best results, the joystick should be set up while the game is running. 1 Start Wing Commander IV for Windows 95. 2 When in gameflow or spaceflight, task-switch to the desktop with [ALT][TAB]. 3 Right-click My Computer. 4 Double-click Control Panel. 5 Double-click Joystick, which will bring up the Joystick Properties. 6 Make sure your Joystick configuration is correct. 7 If you have trim knobs, center them. 8 Click Calibrate. Follow the instructions to calibrate your joystick. 9 Task switch back to Wing Commander IV for Windows 95 ([ALT][TAB]). Whenever the joystick starts to drift, press [ALT][C] in the game to re-center the joystick. Alternate: 1 Close all applications and restart your computer. 2 Either use the Autorun feature of the DVD-ROM by simply putting the Wing Commander IV DVD in your DVD-ROM drive and closing the door, or double click on the Wing Commander IV DVD-ROM drive icon from within "My Computer." 3 Click on the "reconfigure" button. 4 Select the control option and then select the joystick. 5 Save settings and run WCIV. [5.2] Gameplay or Movie Pausing Assuming you meet the minimum requirements, DirectX may not have been successfully installed on your system. If the DirectX driver is not installed for any of your system's components, Win 95 attempts to emulate a driver, causing a loss of performance. Consult section 3.0, DirectX. [5.3] My sound is distorted during movies or gameplay. It could be that your sound card drivers for DirectX (DirectSound) are unsupported or out of date. Consult your sound card manufacturer for the latest DirectX drivers. [5.4] My video is distorted or off center. It could be that your video card drivers for DirectX (DirectDraw) are unsupported or out of date. Consult your video card manufacturer for the latest DirectX drivers. [5.5] The game gives me an error and quits back to Windows. The first step is determining the error : [5.5.1] Full screen mode init failed. Refer to the README.TXT about conflicts with desktop settings. Your video drivers currently do not support running the game. Switching your desktop color depth to at least 256 colors should allow you to run the game. To change your desktop color depth : 1 Right-click My Computer. 2 Double-click Control Panel. 3 Double-click Display. 4 Click Settings. 5 Click on the Color Palette drop-box and select 256 colors or higher. 6 Click OK. [5.5.2] CVMManager::xx Windows 95 uses virtual memory to increase the total amount of memory beyond the amount of physical memory. This virtual memory is located on your hard disk. The more free hard drive space you have, the more Windows will have free to allocate as virtual memory. If you are receiving this error message : 1 you may be running other applications while running Wing Commander IV. Try shutting down these other applications and run the game again. 2 you are running out of hard disk space and should delete any unnecessary files and directories to give Windows more disk space for virtual memory. 3 you are not allowing Windows '95 to manage your virtual memory and have the maximum amount of virtual memory set too low. [5.5.3] Other Errors It may be a good idea to make sure your hard drive is in good order. To do this, you may want to run Scandisk and Disk Defragmenter To access Scandisk, click Start/Programs/Accessories/System Tools/Scandisk. To access Disk Defragmenter, click Start/Programs/Accessories/System Tools/Disk Defragmenter. Follow the instructions on screen. ---------------------------------------------------------------------- [6.0] Hardware Tested with Wing Commander IV for Windows 95 SOUND CARDS Ensoniq Soundscape Ensoniq Soundscape (Plug n Play) Gravis UltraSound Media Vision Pro / Premium 3D Media Vision Pro Audio Spectrum 16 / Basic Media Vision Pro Audio Spectrum 16 / Studio with SCSI Phone Blaster Sound 28.8 AMSP Sound Blaster 1.5 (8-bit) Sound Blaster 16 Basic (ASP/No ASP) Sound Blaster 16 VE (Value Edition) Sound Blaster 2.0 (8-bit) Sound Blaster AWE 32 PNP Sound Blaster AWE32 Sound Blaster Pro 2.0 Soundscape Elite Vibra 16 VIDEO CARDS ATI Graphics Ultra Pro (Mach 32) ATI Mach 64 PCI Cardex Cirrus CL-GD54xx/542x Windows Accelerator Cirrus GD54xx VGA Diamond SpeedStar Pro SE (PCI) Diamond Stealth 64 DRAM (S3) PCI Diamond Stealth SE Genoa Phantom 32I Hercules Terminator Imagine 128 Matrox MGA MGA Millennium Motion 531 Number Nine GXE64 PCI - 1 MB Number Nine Motion 771 - 4MB On board Cirrus Logic GD5434 Paradise (Western Digital) STB Velocity 64 OPERATING SYSTEMS Windows 95 Windows 95 + DriveSpace 2.0 Windows 95 + Microsoft Plus Windows 95 + Microsoft Plus + DriveSpace 3.0 MOUSES MicroSoft Logitech SCSI AND PROPRIETARY CONTROLLER CARDS Adaptec 1522 Adaptec 1542 Adaptec 2940 PCI NCR PCI Sound Blaster 16 MCD Sound Blaster 16 SCSI2 RAM 8 12 16 20 24 32 72 CD-ROM DRIVES Mitsumi 2x IDE Mitsumi 4x IDE Nec 2x IDE Nec 2x SCSI Nec 3x SCSI Nec 4x SCSI Plextor 4x SCSI Sony 4x IDE Teac 6x IDE Texel SCSI 2x Toshiba 2x SCSI GAME CARDS ACM Game Card Advanced Gravis Gamecard CH Gamecard III Automatic Kraft Gamecard Interact Gamecard Quickshot JOYSTICKS CH FlightStick CH FlightStick Pro F15 E Talon F16 FLCS Gravis Kraft Kraft Thunderstick Logitech WingMan Extreme Microsoft Sidewinder Microsoft Sidewinder 3D Pro Quickshot Warrior 5 ThrustMaster FCS ---------------------------------------------------------------------- [7.0] Sound Card and Video Card Manufacturers [7.1] Sound Card Manufacturers Acer PRODUCT Magic S20, S22, and MP23 Sound Cards BBS (408)383-2770 WEBSITE ftp://ftp.acer.com/aceropen/sounds/. Aztech Labs PRODUCT Clinton, Nova, Washington and other Sound Cards PHONE (800)886-8879 WEBSITE ftp://ftp.aimnet.com/pub/users/aztech/win95 Boca Research PRODUCT Sound Expression Card and Voyager Movie Player Card WEBSITE http://www.boca.org/support/bocaftp.htm Creative Labs PRODUCT Sound Blaster and Video Blaster Families PHONE (405)742-6655 WEBSITE http://www.ctlsg.creaf.com/wwwnew/tech/ftp/ftpinx.html. Crystal Semiconductor PRODUCT CS4232 Sound Card You can download current drivers from Microsoft. Diamond Multimedia PRODUCT Edge3D BBS (408)325-7175 PHONE (800)468-5846 WEBSITE http://www.diamondmm.com/products/multi-accel/. Digispeech PRODUCT Portable Sound Plus BBS (415)919-4199 Ensoniq PRODUCT Soundscape Series BBS (610)647-3195 WEBSITE http://www.ensoniq.com/mmd/ssosupgr.htm. Gateway 2000 PRODUCT Ensoniq, Aztec, and SB Cards BBS (408)325-7175 PHONE (800)846-2000 WEBSITE http://www.gw2k.com/ftp/82.htm. Genoa Systems PRODUCT AudioBlitz Sound Cards WEBSITE ftp://www.genoasys.com/pub/audio/. Gravis PRODUCT UltraSound Classic, Ace, and Max cards WEBSITE http://www.gravis.com/files/pc/ultrasound/updates/. I/O Magic PRODUCT Tempo Soundcard BBS (714)727-3455 IPC Technologies PRODUCT MediaMagic ISP-16 and Telemetry-32 Sound Cards BBS (512)339-3582 WEBSITE http://ftp.ipctechinc.com/medmagic/. Logitech PRODUCT SoundMan BBS (510)795-0408 WEBSITE ftp://ftp.logitech.com/pub/TechSupport/SOUND/. Mediatrix PRODUCT Audiotrix Pro Sound Card BBS (819)829-5101 PHONE (819)829-8749 WEBSITE http://www.mediatrix.com/win95.htm. MediaVision PRODUCT Pro Audio Sound and Capture Cards BBS (510)770-0527 WEBSITE http://www.mediavis.com/support/filelist.htm, New Media PRODUCT WAVjammer Cards BBS (714)453-0314 PHONE (714)453-0214 WEBSITE http://www.newmediacorp.com/bbsfiles/wj.htm. Oak Technology PRODUCT Mozart Sound System BBS (408)774-5307 PHONE (408)523-6666 WEBSITE http://www.oaktech.com/support.html OPTi PRODUCT 82cxx Sound Cards BBS (408)486-8555 WEBSITE ftp://ftp.opti.com/pub/sound Packard Bell PRODUCT Sound Cards PHONE (800)598-3000 WEBSITE http://www.packardbell.com/gfx/support/ftp/00index.html Philips PRODUCT TV, MPEG, and Audio Cards BBS (719)593-4081 PHONE (719)594-7900 WEBSITE http://www.philips.com/sv/pcaddon/index_en.html. Reveal PRODUCT SoundFX Cards BBS (818)713-8188 PHONE (800)4-REVEAL WEBSITE http://support.reveal.com/hardware/soundfx/soundfx.html. Roland PRODUCT Rap-10, SCC-1, SCD-10 WEBSITE http://www.rolandus.com/products/softwareindex.html. TeleVideo PRODUCT TeleSound and TeleWave Cards WEBSITE ftp://ftp.portal.com/pub/televideo/multimedia/. Turtle Beach PRODUCT Maui, Monte Carlo WEBSITE ftp://ftp.tbeach.com/pvb/tbeach [7.2] Video Card Manufacturers Acer BBS (408)383-2770 WEBSITE ftp://ftp.acer.com/aceropen/video ARK Logic WEBSITE Drivers are available from Microsoft. AST Computers PHONE (800)727-1278 WEBSITE http://www.ast.com/files.htm#DesktopVideo ASUS WEBSITE http://asustek.asus.com.tw/Products/DRIVERS/drv-vga.html ATI WEBSITE http://www.atitech.ca/drivers/drivers.html ftp://ftp.atitech.ca/pub/support Avance Logic WEBSITE http://www.avance.com/win95.htm ftp://ftp.avance.com/pub Boca Research WEBSITE http://www.boca.org/support/bocaftp.htm Cirrus Logic WEBSITE http://www.cirrus.com/support Compaq WEBSITE http://www-es.compaq.com/cgi-bin/p/support/drvVideo.html Diamond Multimedia BBS (408)325-7175 PHONE (800)468-5846 WEBSITE http://www.diamondmm.com/products/graph-accel Gateway 2000 BBS (408)325-7175 PHONE (800)846-2000 WEBSITE http://www.gw2k.com/ftp/83.htm Genoa Systems WEBSITE ftp://www.genoasys.com/pub Hercules BBS (510)623-7449 PHONE (800)323-0601 WEBSITE http://www.hercules.com/support/drivers Mag BBS N/A PHONE (714)751-2008 WEBSITE http://www.maginnovision.com/ftp/win95 Matrox BBS N/A PHONE (714)751-2008 WEBSITE ftp://ftp.matrox.com/pub/mga MediaVision BBS (510)770-0527 WEBSITE http://www.mediavis.com/support/filelist.htm ftp://ftp.mediavis.com Micron BBS (800)270-1207 PHONE (800)877-8856 WEBSITE http://www.mei.micron.com/services/bbs/video.htm Miro BBS (415)855-9944 PHONE (800) 549-MIRO WEBSITE http://www.miro.com/miro/world/techsup/update.htm NCR BBS N/A PHONE (800)531-2222 WEBSITE http://www.ncr.com/support/pcfiles/Video_Drivers NEC BBS (508)635-4706 PHONE (800)820-1230 WEBSITE http://www.nectech.com New Media BBS (714)453-0314 PHONE (714)453-0214 WEBSITE http://www.newmediacorp.com/bbsfiles/combo.htm Number Nine BBS (617)862-7502 WEBSITE http://www.nine.com/tech/win95.html Oak Technology BBS (408)774-5307 PHONE (408)523-6666 WEBSITE http://www.oaktech.com/support.html OPTi BBS (408)486-8555 WEBSITE ftp://ftp.opti.com/pub/video Orchid Technology BBS (510)683-0327 PHONE (510)683-0300 Packard Bell PHONE (800)598-3000 WEBSITE http://www.packardbell.com/gfx/support/ftp/00index.html Philips BBS (719)593-4081 PHONE (719)594-7900 WEBSITE http://www.semiconductors.philips.com/paradise/paradise12.html REALmagic WEBSITE http://www.realmagic.com/win95/. Reveal BBS (818)713-8188 PHONE (800) 4-REVEAL WEBSITE http://support.reveal.com/hardware/cdrom/cdrom.html S3 BBS (408)654-5676 WEBSITE http://www.s3.com/support/enduser/swlib.html STB Systems BBS (214)437-9615 PHONE (214)234-8750 WEBSITE http://www.stb.com/ftp_files Trident BBS (415)691-1016 Tseng BBS (215)579-7536 VideoLogic WEBSITE http://www.videologic.com/vlsoft/vluk-ftp.htm [7.3] Computer Manufacturers Acer BBS (408)383-2770 PHONE N/A WEBSITE ftp://ftp.acer.com/aceropen/sounds AST BBS N/A PHONE (800)727-1278 WEBSITE http://www.ast.com/files.htm#DesktopVideo Compaq BBS N/A PHONE N/A WEBSITE http://www-es.compaq.com/cgi-bin/p/support/drvVideo.html Dell BBS (512)728-8528 PHONE N/A WEBSITE http://www.us.dell.com/filelib/ Gateway BBS (408)325-7175 PHONE (800)846-2000 WEBSITE http://www.gw2k.com/ftp/82.htm IBM BBS (520)574-4600 PHONE N/A WEBSITE http://www.ibm.com Micron BBS (800)270-1207 PHONE (800)877-8856 WEBSITE http://www.mei.micron.com/services/bbs/techbbs.htm NEC BBS (508)635-4706 PHONE (800)820-1230 WEBSITE http://www.nectech.com Packard Bell BBS N/A PHONE (800)598-3000 WEBSITE http://www.packardbell.com/gfx/support/ftp/00index.html Texas Instruments BBS N/A PHONE (214)480-7800 WEBSITE http://www.ti.com Toshiba BBS (714)837-4408 PHONE (800)999-4273 WEBSITE http://www.toshiba.com Zeos BBS (612)362-1219 PHONE (800)228-5390 WEBSITE http://www.mei.micron.com/services/zeosbbs/zeosbbs.htm ---------------------------------------------------------------------- [8.0] Origin Customer Service/Technical Support If you would like to contact Origin Technical Support, please call 512-434-HELP (4357) M-TH 9:00am to 1:00 pm, 2:00pm to 5:00 pm, F 9:00am to 1:00pm, 2:00pm to 4:30pm. Internet at support@origin.ea.com. Internet Web site http://www.ea.com/origin.html. Our BBS number is 512-346-2BBS (2227). AOL : Mail to ORIGINCS. When you call, your problem can be resolved much faster if you are at your computer with the following information : * The EXACT error message displayed (very important!) * A detailed list of the hardware and who the manufacturer is * Information on your sound card including the manufacturer and settings * Information on your video card and the manufacturer * Any information you feel would be helpful ---------------------------------------------------------------------- [9.0] Acknowledgments Windows 95 Programming Jason Yenawine DVD Anthony L. Sommers "asommers" Quality Assurance Project Leader Anthony L. Sommers "asommers" Quality Assurance Team Dieter Martin J. Allen Brack "Number One" Kip Coddington "Thoth" Monte Mathis "Cpt. Squishy" Todd Wachhaus "Viper" Hardware Lab Brett Bonner "Grail" Quality Assurance DVD Team Paul D. Sage "Death Bunny" Timothy Bell "Wolf" Lee Gibson "ROUS" Quality Assurance Supervisor Evan Brandt Customer Service Supervisors Marie Williams Michelle Lindner Director of Studio Services Kay Gilmore ---------------------------------------------------------------------- Written by Anthony L. Sommers. Portions written by Dieter Martin. Updated for DVD by Paul D. Sage and Tuesday Frase. -EOF